Are We Too Critical?

NYC.andre via Compfight I recently saw a documentary about heckling and criticism that made an incredible impact on me and I really started to think about how critical our society has become.  It also reminded me that I need to be more aware of how I talk to people and express my opinions. When I … Read more

Keeping Customers Happy Even When You Totally Mess Up

I recently learned a great leadership lesson from Netflix, the company that offers online flat rate DVD and Blu-ray Disc rental-by-mail and video streaming through gaming devices.  We’ve been trying Netflix out for the past few months and had an issue with them last week that did not allow us to watch anything online through … Read more